The Dominican Republic
The following job opportunities have become available in our exciting new Santo Domingo facility in the Dominican Republic. Click below to expand and see the essential functions and qualifications for each listing.
If you have any questions regarding our current openings, email us at careers@ccsusa.com.
Customer Service Agent
Customer Service Agent
The Customer Service Agent (CSA), General I interacts with our clients' customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
ESSENTIAL FUNCTIONS
- Maintains a professional and customer-friendly manner with each account.
- Engages customers in a manner consistent with all applicable federal, state and local debt collection laws; undertakes appropriate training and certification, as required.
- Follows the appropriate scripts when handling both inbound and outbound calls.
- Negotiates payment plans and settlements with consumers based on the clients' parameters.
- Identifies disputes and ensures proper resolution.
- Updates client information in a timely and accurate manner.
- Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
- Executes verbal and written directions from supervisors and managers.
- Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
- Participates in various problem-solving and decision-making activities, as required.
- Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
- Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
- Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
- Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
- Performs other tasks as may be assigned by manager/supervisor.
QUALIFICATIONS
- Prefer one or more years of customer service experience, ideally in the collections industry.
- Strong interpersonal and verbal communication skills.
- Moderate typing skills (35 wpm).
- Basic math and writing skills.
- Must have business proficiency (written and verbal) in English.
- Successful completion of a company-sponsored three-week training program.
- Must successfully pass background check required to obtain MN Debt Collector license.
- Coachable: receptive to feedback, responsive to change, willing to learn, and embraces continuous improvement.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATIONAL REQUIREMENTS
- High School diploma (GED acceptable) required.
Over five decades of uninterrupted growth, proven leadership, unparalleled client relationships, and a tireless commitment to servicing excellence.
Over five decades of uninterrupted growth,
proven leadership, unparalleled client relationships,
and a tireless commitment to servicing excellence.
proven leadership, unparalleled client relationships,
and a tireless commitment to servicing excellence.
Over five decades of uninterrupted growth, proven leadership, unparalleled client relationships, and a tireless commitment to servicing excellence.